Application Support

Production/Application Support

applicant is ready for 24*7 support model and agree to work in rotational shifts. They should be able to flexible in working below shift timing.

UK Timing:

Shift 1: 01:00 -10:00 GMT (On call or as per business requirements)

Shift 2: 08:30 – 17:30 GMT

Shift 3: 16:30 – 01:30 GMT

Primary Skill Set :

• Problem Solving: Capable of identifying challenges, developing innovative solutions, and implementing process improvements.
• Communication Skills: Excellent written and verbal communication skills are crucial for effective collaboration within the team and with external stakeholders.
• Analytical Skills: A strong aptitude for analysing data, identifying trends, and deriving meaningful insights to proactively act on incidents.
• Interpersonal Skills: Adept at building and maintaining relationships with cross-functional teams and clients.
• Provide on-call support for critical issues and incidents (24×7 rotational on call)
• Time Management: Strong organizational skills to effectively prioritize tasks and manage multiple responsibilities simultaneously.
• Customer Focus: A customer-centric mindset with the ability to understand and address client needs.
• Collaboration: A team player who can work collaboratively with colleagues to achieve common goals.
• Conduct incident response and post-incident analysis to improve system resiliency.
• Experience in production/application support environment
• Possess understanding of Git, Chef, Jenkins, Power Shell, Shell scripting, Oracle , PL/SQL, Unix , ITSM , Java troubleshooting, continuous integration, and continuous deployment (CI/CD) pipelines.
• Automate manual processes to improve efficiency and reduce human error.
• Monitor system performance and troubleshoot issues in real-time.
• Ensure the security and compliance of systems and applications.
• Automate operational tasks to achieve high levels of system reliability.

Secondary Skill Set:

• Splunk Monitoring Setup /Dashboard setup
• Dynatrace OneAgent Monitoring Setup/Dashboard Setup
• Synthetic Monitoring setup (Dynatrace SaaS/ Blazemeter/grafana) or similar tools
• Track record in System reliability Engineering Monitor system health and performance using tools like Splunk & Dynatrace

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