Customer Service Representative
Customer ServicenSalary: From £23400-£23400nMonday-Friday, 8:30am – 6pmnLynch Wood, Peterborough PE2 6FYnWhat does the Customer Service Representative role involve
?nYou’ll be joining a people and technology-driven business, handling calls to and from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during bereavements, you’ll ensure a seamless experience during the moments that matter.nComprehensive training will be provided so financial services experience isn’t essential. Many new colleagues join us from customer facing backgrounds in contact centres, retail, hospitality, or the travel industry.
We support our colleagues with competitive benefits:nWe’re an accredited Real Living Wage employernNo weekend or evening workingn31 days annual leave (includes UK Bank Holidays)nAnnual discretionary bonus eligibilitynContributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income ProtectionnSupportive people policies for the moments that matter in life (Carer’s Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)nWellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial supportnPersonal and career development opportunities across a wide range of business functions and specialist areasnPerks at Work (expensive online discounted shopping)nCar lease scheme and Jaguar Land Rover discountnCycle to Work scheme and interest-free season ticket loansnOur people are…nPassionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressurenExcellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding servicenGreat problem solvers, flexible, and adaptable to changing prioritiesnComfortable switching between multiple IT applications with attention to detailnProficient in Microsoft Office (Word & Excel)nExcited to work with our incredible diverse community and be part of a supportive workplace culturenPassionate about learning and sharing knowledge to enhance skills and develop best practicenFocussed on living our values – integrity / respect for the individual / leading change / learning and sharing / excellencenWho is Diligenta?nEstablished in 2005, we’re proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.nWe make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.nWe deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers – that’s 1 in 3 people in the UK!nWe celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.
If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.
Ready to take the next step in your career? Apply today and become part of our innovative team!nPandoLogic. Keywords: Customer Service Representative, Location: Peterborough, ENG – PE3 6HQ…