Customer Support Engineer

Company: Kaedim
Apply for the Customer Support Engineer
Location: London
Job Description:

Hi there! My name is Konstantina, I’m the founder of Kaedim. The inspiration for starting Kaedim came back in 2019 when I took a 3D modelling and a 3D animation course at university while studying Computer Science. I remember thinking, “How hard can it be?” The answer turned out to be: very.

From trying to address my own frustration, fast forward four years later:

  • We are helping hundreds of game, product design, and e-commerce companies accelerate their 3D asset production pipelines in their daily work.
  • We are supporting one of the top 10 games of all times as well as the largest e-commerce platform.
  • We have been profitable since 9 months post-launch.
  • We have raised our Series A from tier 1 Silicon Valley investors.

The problem we are working towards solving is incredibly hard, but it’s what makes our work unique and rewarding. We are building Kaedim one day at a time and looking for ambitious people to join our mission. If you’re driven and ready to solve complex problems, Kaedim is the place for you!

Here is how we work: GitHub link.

Check out our recent demo and our website.

Please Note: The salary ranges provided above are specific to San Francisco. Below are the corresponding salary ranges for other locations, based on 0-5 years of experience:

  • London: £30k – £65k
  • Singapore: S$55k – S$120k

This position requires a technical candidate, with a strong development, consulting, and support background with proven customer-facing & relationship management skills.

For working with us you:

  • Must be eager to be involved with both AI and product development.
  • Must have done this before, or be willing to learn fast.
  • Must be customer-driven. We think customers first and so should you.
  • Must be driven to go above and beyond.
  • Must be able to explain and communicate clearly.
  • Must be able to work autonomously.
  • Must want to work hard.
  • Must be a strong communicator, capable of justifying decisions, proposing new ideas, and explaining solutions to the rest of the team.

Responsibilities

  • Excellent interpersonal and communication skills to maintain strong relationships with clients and provide customer service.
  • Tech-savvy professional who is able to explain technical information to a non-technical audience.
  • Strong planning and organization skills; ability to think critically.
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment.
  • Ability to grasp clients’ needs and recommend value-added solutions.
  • Collaborate with cross-functional teams to design, develop and deploy web applications that meet customer needs and exceed expectations.
  • Collaborate with the design team and manage MySQL databases, ensuring efficient and effective data storage and retrieval.
  • Conduct unit testing and end-to-end testing using Cypress and Jest to ensure application stability and reliability.
  • Understand and incorporate customer feedback into design and development decisions, ensuring a high level of customer satisfaction.
  • Communicate complex ideas and technical concepts clearly and concisely to cross-functional teams and stakeholders.
  • Work independently to manage projects, meet deadlines, and achieve business goals.

Qualifications

  • Experience with customer support.
  • Experience with at least one of the following: NodeJS, Express, Python, backend or frontend development.
  • Knowledge of MySQL and database design.
  • Preferred experience in REST API design and development using modern web development frameworks.
  • Debugging skills and the ability to troubleshoot complex issues across the tech stack.
  • Excellent collaboration and communication skills, including the ability to work in a fast-paced environment with cross-functional teams and manage multiple projects simultaneously.

Nice to haves

  • Experience with React and Tailwind CSS for frontend development.
  • Familiarity with WebGL and three.js for 3D graphics programming and rendering.
  • Experience with containerization using Docker for application deployment and management.
  • Experience with AWS-SDK for cloud computing, including experience with AWS services such as EC2, S3, and RDS.
  • Experience with 3D modelling would be a big plus.

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Posted: March 6th, 2025